Order Processing

After payment and order verification, orders are normally prepared within 2–4 business days. During holidays, promotional events, or unusually high order volume, processing may require up to 5 business days. Business days exclude Saturdays, Sundays, and applicable public holidays.

Estimated U.S. Delivery

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch. Processing time and carrier transit time are separate periods. Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control.

Shipping Charges, Fulfillment & Tracking

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed. Orders may be fulfilled from our facilities or designated fulfillment partners; the physical shipping origin on a parcel may differ from our registered business address.

When tracking information becomes available, a shipping confirmation is normally sent to the email address used at checkout. Carriers may require additional time after label creation before the first tracking update appears.

Address Changes, Delays & Delivery Issues

Contact us at service@valderune.com as soon as possible if a shipping address needs correction. Changes cannot be guaranteed once processing or shipment preparation has started.

If a shipment is significantly delayed, appears lost, or shows delivered but cannot be located, contact us with your order number. We will review available information and provide an appropriate replacement, refund, reshipment, or other reasonable solution where applicable.