Questions About an Existing Order

Please provide your order number, a clear description of the issue, and relevant photographs or videos where appropriate. For damaged, incomplete, incorrect, or materially different items, please also include photographs of the product, exterior packaging, and shipping label.

After reviewing the information, we will provide an appropriate replacement, reshipment, refund, or return solution where a problem attributable to us is confirmed.

Before Returning an Item

Please contact customer support before shipping merchandise back to us. Do not automatically send returns to our registered business address. Once your request has been reviewed and approved, we will provide the appropriate return instructions and return destination.