Starting a Return

Eligible products may be returned within 30 calendar days after confirmed delivery. Before sending an item back, email service@valderune.com with your order number, the product name or description, the reason for the return, and relevant photographs or videos where appropriate.

Customer support will review your request and provide return instructions if approved. Do not automatically send merchandise to our registered business address.

Return Eligibility

Unless an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be unused, complete, undamaged, accompanied by proof of purchase or the applicable order number, and returned with all original parts, accessories, and protective packaging where reasonably possible.

Personalized products, gift cards, products damaged after delivery for reasons unrelated to an original product problem, and items returned with missing parts or in a condition preventing reasonable inspection may not qualify for preference-based returns.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly and contact us within 7 calendar days after delivery if an item arrives damaged, defective, incomplete, incorrect, or materially different from its description. Include your order number and clear photographs or videos of the product, packaging, and shipping label. Where a problem attributable to us is confirmed, we will provide an appropriate solution without requiring you to bear additional costs caused by that error.

Return Shipping Costs & Refunds

For preference-based returns, including change of mind or incorrect customer selection, the customer is generally responsible for return shipping costs and original shipping charges are generally non-refundable. For confirmed problems attributable to us, eligible return and original shipping charges will be addressed as part of the approved resolution.

Approved refunds are generally processed within 5–10 business days after approval. Processing time by your bank or payment provider may vary.